Offices closing to general public access
— from Rock Island Communications —
As a prominent county internet service provider, keeping our customers connected during these uncertain times is our top priority. With the impact of Coronavirus spreading, we’re dedicated to protecting our customers internet connections and to ensure they have access to resources and services they need.
As health concerns grow, we’re also doing everything we can to keep our employees safe, including rescheduling non-essential travel and events, and sharing the latest health and wellness tips provided by the Center for Disease Control. As a result, we would like you to take note the following actions we are taking.
Monday, March 16th
Rock Island Offices on Orcas and San Juan will be closed to general public access until further notice. If you do have a reason to come visit us, please call and discuss making an appointment with us over the phone.
The Rock Island/T-Mobile store will be open by appointment only as well. Please call our main number and use option 3 to schedule an appointment.
Here are a few ways we are here for you:
Residential Support
We’re already prepared to help you remotely. Call us at (360) 378-5884 and select the option you need for assistance from the security of your home.
Option 1 – Tech Support
Option 2 – Billing
Option 3 – Rock Island/T-Mobile Retail
Option 4 – Customer Support
Option 5 – Updated Hours of Operation
Business Services Support
Continue to access our Business Services department directly via the standard Business Support line you have been provided.
24/7 availability for questions or concerns:
We’re always just a phone call or email away. You can call us anytime at (360) 378-5884. An online chat feature is coming soon to help support you from our website.
Key updates and information:
We’ll continue to stay on top of the latest information and relay any crucial to you via email and on our website. In the meantime, we encourage you to follow cdc.gov for the latest Coronavirus updates.
We remain dedicated to doing right by our customers and the community we serve.
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