— from Lynne Griffith, Assistant Secretary WSDOT/Ferries Division —
On Tuesday, our ferry reservations system experienced technical difficulties. As of now, we are unable to accept reservations for summer travel on the Anacortes/San Juan Islands, Port Townsend/Coupeville and Anacortes/Sidney, B.C. routes until further notice. Our IT staff is trying to identify the problem, and we will provide an update on our progress on Monday, April 20.
I know this has directly affected many of you. Please accept my deepest apologies for long phone waits and for any other inconvenience this caused. In spite of the challenges we experienced, customers were able to make a total of 4,400 reservations successfully on Tuesday, 1,850 of which were for the summer season. My hat is off to our customer information staff who answered 3,000 phone calls and took many, many reservations. There is no question it was a tough day for customers and for our customer information team.
