PeaceHealth Peace Island Medical Center earns two national awards

Emergency department recognized for excellence in patient experience

||| FROM PEACEHEALTH PEACE ISLAND MEDICAL CENTER |||

PeaceHealth Peace Island Medical Center in Friday Harbor, Washington, has been named a 2020 Guardian of Excellence and 2020 Pinnacle of Excellence Award winner by Press Ganey.

These awards are a nationally recognized symbols of achievement in health care. Presented annually, the awards honor health care facilities who consistently achieved performance in the top five percent in patient experience of Press Ganey client health care facilities nationwide.

For a fourth year in a row, PeaceHealth Peace Island received The Guardian of Excellence award for Patient Experience in the Emergency Department.  Patient feedback surveys consistently placed this department in the top 95^th percentile or above for each reporting period during the award year. The survey captures patient responses related to communication, wait times, respect and courtesy, patient privacy and pain control.

The 2020 Pinnacle of Excellence Award honors PeaceHealth Peace Island as a top performing organization based on extraordinary achievement and consistently high levels of excellence over a three-year period. This is the second year the medical center has received the award.

According to Jack Estrada, chief administrative officer (interim), these awards represent an important recognition from the industry’s leader in measuring, understanding and improving the patient experience. “We’re thrilled and very honored to be recognized with both of these achievements,” Estrada said, “Caregivers in our emergency department work collaboratively to respond to patient needs and  consistently deliver safe, exceptional patient care. It’s a commitment to quality and service that we share with our community.”

“The caregivers of these award-winning organizations touch the lives of countless millions across the country every day, and we are honored to recognize their extraordinary work,” said Patrick T. Ryan, chief executive officer of Press Ganey, “To achieve these levels of success, leaders embraced the humanity of health care. They listened to the voices of caregivers and consumers and leveraged rich data and insights to inform targeted improvement strategies and drive the level of transformation needed to consistently deliver safe, high-quality care in the complex health care environment. Their ongoing focus on clinical and service excellence is particularly crucial as the pandemic continues to challenge their day-to-day operations. The accomplishments of our clients are truly remarkable and inspiring, and we are proud to partner with them in this noble work.”

PeaceHealth Peace Island’s achievements will be recognized during the general session remarks at the Press Ganey Virtual National Client Conference, Nov. 16-18, 2020.

About PeaceHealth: Based in Vancouver, Wash., PeaceHealth is a not-for-profit Catholic health system offering care to communities in Washington, Oregon and Alaska. In 1890, the Sisters of St. Joseph of Peace founded what has become PeaceHealth. PeaceHealth Peace Island Medical Center, a 10-bed Critical Access Hospital in Friday Harbor, serves communities in the San Juan Islands. Key services include general and orthopedic surgery, oncology, behavioral health and primary care. Visit us online at peacehealth.org.

About Press Ganey

Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

The full story may also be found in the PeaceHealth Newsroom.