Peace Island earns national distinction for ER patient experience

||| FROM ANNE WILLIAMS for PEACEHEALTH PEACE ISLAND MEDICAL CENTER |||

We are pleased to announce that PeaceHealth Peace Island Medical Center has been recognized with a 2021 Guardian of Excellence Award® by Press Ganey, the national leader in healthcare consumer and workforce engagement.

PeaceHealth Peace Island has earned this distinction five years in a row, specifically for Patient Experience in the Emergency Department (ED). Patient feedback surveys consistently placed the ED in the top 95th percentile or above for each reporting period
during the award year. The survey captures patient responses related to communication, wait times, respect and courtesy, patient privacy and pain control.

The award is a preeminent competitive achievement for leading healthcare organizations.

Presented annually, the award applauds hospitals and health systems that consistently sustained performance in the top five percent of all Press Ganey clients. Jack Estrada, PeaceHealth Peace Island chief administrative officer, said the award
represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience. “Caregivers in our ED work collaboratively to respond to each patient’s needs and consistently deliver safe, compassionate, exceptional patient care,” Estrada said. “We share this commitment quality and service with our community.”

Estrada noted that the achievement was the result of hard work and collaboration by caregivers from throughout the medical center, including the inpatient units, cancer care and infusion services, laboratory, environmental services, patient access, imaging and pharmacy.

About PeaceHealth: PeaceHealth, based in Vancouver, Wash., is a not-for-profit Catholic health system offering care to communities in Washington, Oregon and Alaska. PeaceHealth has approximately 16,000 caregivers, a medical group practice with more than 1,200 providers and 10 medical centers serving both urban and rural communities throughout the Northwest. In 1890, the Sisters of St. Joseph of Peace founded what has become PeaceHealth. The Sisters shared expertise and transferred wisdom from one medical center to another, always finding the best way to serve the unmet need for healthcare in their communities. Today, PeaceHealth is the legacy of the founding Sisters and continues with a spirit of respect, stewardship, collaboration and social justice in fulfilling its Mission. Visit us online  at peacehealth.org. 

About Press Ganey: Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.