— from Tim Grigar, CenturyLink’s Vice President &
General Manager, Western Washington —
To our customers impacted by the recent underwater cable cut:
On behalf of CenturyLink and our local San Juan Islands and Washington employees, I want to let you know we understand the frustration you experienced during the interruption of service due to the underwater fiber optic cable cut. Please know that CenturyLink acted quickly and worked around the clock to restore service to your community. CenturyLink is committed to our San Juan County customers and the community.
I also want you to know that CenturyLink will be issuing bill credits to the impacted customers for the time they were out of service as a result of this event. Those bill credits will appear in either this or next month’s CenturyLink bill, depending on your specific billing cycle.
If you have any other questions or concerns about your CenturyLink services, please call us at 800.943.8809. We are here ready to help. Please don’t hesitate to ask.
Thank you for choosing CenturyLink for your communication needs – we value you as our customer.
[Editor’s Note: At “press” time, neither Meg Andrews, Marketing & Media Relations, nor Jan Kampbell, Public Relations & Market Development Manager, could be reached to answer questions regarding the amount of credit to be issued.]
The post above states “…for the time they were out of service as a result of this event.” From the sound of it, that’s all we’re getting.
I was able to get a credit when i called at the last bill cycle. It came out to be about $11 based on 1) my service package 2) number of days out. The customer service rep said they will only issue a credit if the outage is 48 hours or greater.
I’m disgusted with Century Link. They should credit everyone at least one month service due to the fact that we had NO 911 service for days. And for 2-3 days, we couldn’t even call our local Fire Dept for help. Everyone did the best they could, but for Century Link to dismiss us so out of hand is DISGUSTING and they should be booted off the island. There has got to be a better service provider who would love to serve our community.
Senator Kevin Ranker: Are you hearing us? Paying attention to our concerns and comments? Are you addressing them with the hot-shots at Century Link? 911 was out for more than 48 hours and any one of us could have had a heart attack, a fall, a stroke…just to name a few. Do they even know that we were in free fall during that timeperiod? Their attitude is UNACCEPTABLE and they need to be held accountable…as much for their attitude as for their outdated equipment.