||| FROM WASHINGTON STATE FERRIES |||
On October 1, Washington State Ferries will resume charging no-show fees to customers who do not cancel their reservations by 5 p.m. the day before travel. As a courtesy, these fees were suspended in March at the start of the COVID-19 pandemic while travel patterns were disrupted and unpredictable. To avoid incurring a no-show fee, customers should only make reservations that they plan to use. Should travel plans change, customers have until 5 p.m. the day before their scheduled sailing to cancel their reservation without a fee. Customers can cancel their reservation online or call WSF Customer Service at 206-464-6400 to make changes or cancelations.
In addition, the no-show rates going into effect on October 1 have changed. The new rates can be found online and will differ by route and vehicle size. The fee changes are part of a fare and policy package previously approved in August 2019.
To read about how WSF is adapting its service in response to COVID-19, please read our COVID Response Service Plan. For general COVID-19 travel information, please see our website.
You can view all travel alerts at the WSF Travel Bulletins page. This alert was sent on 09/24/2020 at 1:41PM to subscribers of the following routes:
- Port Townsend / Coupeville
- Anacortes / San Juan Islands
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