No credit card purchases over the phone
— from Washington State Ferries —
The WSF call center will operate with limited service beginning Monday, March 23, when agents will begin working remotely based on COVID-19 health recommendations. However, agents will not have the ability to take credit card numbers over the phone, so they will not be able to make reservations or assist customers with ticket purchases.
Customers can still call 206-464-6400 to speak with an agent or receive automated schedule and fare information. However, vehicle reservations will need to be made, changed or cancelled online. Refund requests can also be submitted online, and customers are highly encouraged to do so. Customers may also experience longer than normal hold times depending on call volumes.
Agents will be available in the call center during its regular hours 7 a.m. to 5:30 p.m. on March 20 through 22. Customers are encouraged to call during those times should they need any final assistance placing or adjusting reservations over the phone. We apologize for the inconvenience and thank you for your patience. We will continue to provide updates as they become available.
