Peace Island recognized for patient experience sixth year in a row

||| FROM ANNE WILLIAMS for PEACEHEALTH PEACE ISLAND MEDICAL CENTER |||

PeaceHealth Peace Island Medical Center has been recognized with a 2022 Human Experience Guardian of Excellence Award^® by Press Ganey, the national leader in healthcare consumer and workforce engagement.

PeaceHealth Peace Island has earned this distinction six years in a row, specifically for Patient Experience in the Emergency Department (ED). Patient feedback surveys consistently placed the ED in the top 95^th percentile or above for each reporting period during the award year. The survey captures patient responses related to communication, wait times, respect and courtesy, patient privacy and pain control.

The award is a preeminent competitive achievement for leading healthcare organizations. Presented annually, the award applauds hospitals and health systems that consistently sustain performance in the top five percent of all Press Ganey clients.

Jack Estrada, PeaceHealth Peace Island chief administrative officer, said the award represents consistent excellence in care, and is an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.

“Our leadership team is in awe of the remarkable work from our ED teammates and so grateful for their unwavering commitment to our mission of treating each person in a loving and caring way,” Jack said. “Caregivers in our ED work collaboratively to respond to each patient’s needs and consistently deliver safe, compassionate, exceptional care. We’re delighted to have received this recognition at the same time we celebrated our 10th anniversary of serving this community.”

Jack noted that the achievement was the result of hard work and collaboration by caregivers from throughout the medical center, including the inpatient units, cancer care and infusion services, laboratory, environmental services, patient access, imaging and pharmacy.

“We share this award across with the entire Peace Island team, and with our community,” he said.

About PeaceHealth: PeaceHealth, based in Vancouver, Wash., is a not-for-profit Catholic health system offering care to communities in Washington, Oregon and Alaska. PeaceHealth has approximately 16,000 caregivers, a medical group practice with more than 1,200 providers and 10 medical centers serving both urban and rural communities throughout the Northwest. In 1890, the Sisters of St. Joseph of Peace founded what has become PeaceHealth. Visit us online at peacehealth.org. 

About PeaceHealth Peace Island Medical Center: Located in Friday Harbor, Washington, PeaceHealth Peace Island Medical Center is a 10-bed critical access hospital which also houses an expanded primary and specialty care clinic to serve the San Juan Islands. The hospital is celebrating its 10^th anniversary in November of 2022.

About Press Ganey: Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.