— from Alex MacLeod —
In what has become an annual event, OPALCO put out a news release the other day letting us know our electricity rates are increasing yet again, this time by another 5%, effective January 1. It said the increase is necessary “to meet OPALCO’s cost of service, which is primarily driven by the cost of power from BPA, OPALCO’s energy-saving program and contracted labor expense.”
The good news “is members can keep their bills lower by using less electricity,” General Manager Foster Hildreth was quoted as saying.
While Hildreth’s statement is technically correct — it’s akin to saying the best way to save money is not to spend any — the reality of this and the string of rate increases since 2013 tell a much different story.
The clearest way to demonstrate this fact is to begin with OPALCO’s basic business model. Our cooperative collects revenue in essentially one way: By selling electricity to us, its members.
In 2013, it purchased 206 million kilowatt hours of electricity from BPA. That brought in about $21.4 million in revenue, which meant we paid .1037-cents per kilowatt hour. This year OPALCO expects to buy 189 million KwH of electricity and collect $26.4 million in revenue, which means we will be paying .1396-cents per KwH.
That is an increase of just under 35% in five years. The average monthly residential electric bill has gone from around $90 to about $130. Yet the annual cost of that electricity to OPALCO has increased just 12% during that same period, in part because we bought 17% less electricity.
So what gives? If this 35% increase isn’t to pay for electricity, what’s it for?
In the simplest terms, the answer is we’re paying for the infrastructure OPALCO is installing primarily to support its Internet business. While OPALCO’s administrative overhead has increased a staggering 20% — 8% more that the cost of purchased electricity — its total expenses have increased 37%. On top of all that, the cooperative’s debt has increased 225%, to $51.4 million from $17.5 million, the annual costs of which will travel deep into the future.
OPALCO continues to insist that all this infrastructure expense is necessary for its electric grid, and therefore it is legitimate to charge us for it as a “cost of (electrical) service.” Yet OPALCO had what was widely regarded in the industry as one of the most modern and efficient infrastructures before any of this spending began, the envy of many much larger electric services. If you want confirmation, just ask former GM and current board member Randy Cornelius. It is why he has voted against approval of OPALCO’s budgets since he was elected a director.
Think about it: What other business has raised its price 35% in the past five years? The U.S. Consumer Price Index, the most commonly accepted measure of inflation, rose less than 4% during the same period. Wages: Mostly flat. Real estate values: still far from where they were. Taxes: mostly unchanged.
What makes this even more troubling is these rate increases factor in only a fraction of the extraordinary looming cost of replacing the coop’s vital submarine power cables, essential to the delivery of our electricity. Instead, they have been driven by the infrastructure needs of Rock Island, which will serve only a small fraction of the membership and, to date, is most noted for its over-spending and under-performing against its own reduced business plan.
Case in point: In order for Rock Island to repay OPALCO’s $7.5 million start-up, OPALCO had to guarantee the new loan’s repayment, an action the board took in secret sometime last spring. The loan guarantee was needed because, on its own, no lender considered Rock Island credit worthy.
The Rock Island loan “repayment” was mentioned in the recent rate-hike news release, but left unmentioned was OPALCO’s guarantee of the loan, which means we’re still on the hook for it (and it may be a substantially larger loan — the secret way OPALCO has handled it provides no way to know.) Despite that, OPALCO used the “repayment” to signal that Rock Island “is now financially independent,” which the loan guarantee demonstrates clearly it is not.
So, Rock Island is made to look better than it is by “repaying” OPALCO ahead of plan, and OPALCO’s financials look better because that money is back on its books. But, in reality, it is just a paper shuffle, and not a particularly honest one at that, with OPALCO — us members, the ones who pay the bills — still holding Rock Island’s bag. The secret way it has been handled, along with the dishonest claim that Rock Island now is financially independent, should be red flags to the membership.
To be clear, this is not intended to be a screed against OPALCO having gone into the Internet business. Others can and have done that as they chose. Rather, it is a reminder, as our electric rates rise yet again, of how much this is costing each of us, and of OPALCO’s fundamental dishonesty about the real reasons why, and what it means for future rates.
We deserve better from our board and its chosen management.
(Alex MacLeod is a longtime OPALCO member who lives on Shaw.)
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Our cooperative remains focused on our community needs and invests in infrastructure accordingly. Anyone who has been watching the news the past few days knows that CenturyLink’s fiber cable that feeds the county phone and DSL service is fraying, exposed to the elements, with the potential for a repeat of the seven day outage that happened in 2013.
The 2013 OPALCO board decision, in response to that CenturyLink outage, to open it’s fiber network up to all members, has proven prescient. Co-op member demand for fast reliable fiber and LTE services is so strong, that by the end of 2017, CenturyLink will have fallen behind, with most islanders getting their internet service from Rock Island.
We applaud the number of co-op members that are working to be part of the solution. Transformation takes all hands pulling on the rope together – engineering, management, crews, customer care, members helping members. It all comes together when we pull together.
To ignore the reality of rising costs oversimplifies a complex situation, which places reliable electric service to the county at risk. OPALCO declines to do so. Our electrical and communications infrastructure is well known as modern and efficient, especially for a cooperative of our size. Keeping it that way requires that we not rest on our laurels but continue to improve. The larger factor of increased costs in several categories and necessary investment to preserve the future of OPALCO to serve the county will inevitably result in increased rates over time.
If any co-op member feels that their service is not fairly priced, come in and meet with us and let’s walk through it together. We feel that our electric and internet services are a good value, especially considering the challenge of serving 20 islands with a complex grid, crews, engineering and management teams.
For those that haven’t seen the pictures of CenturyLink’s fiber fraying on the beach, exposed to the elements, check out: https://www.sanjuanjournal.com/news/opalco-raises-concerns-over-centurylink-cable-break/
CenturyLink is a $14 billion company that has been pinching pennies on county phone/internet service for years. It was the topic of concern at last weeks County Council meeting. I understand that a CLink tech has now wrapped some electrician tape around it. Nice! County phone and DSL runs through that fiber and a bucks worth of tape is how they take care of their investment.
I switched my 376 number over to my T-Mobile cell phone a few months ago. No more CenturyLink. One less bill to pay.
“One item that is NOT included in rates this year, is the $3 per month charge that all Co-op members paid in 2015 and 2016…Members invested $1M in the start-up ($72 each), as part of a $7.5M loan that OPALCO secured for the new company. Rock Island paid back that loan in 2016 and is now financially independent.”
Some skepticism is warranted…
The end of the $3 monthly charge was forecast to be followed by net margin contributions from Rock Island to the OPALCO parent. The Rock Island business plan, dated 31 December 2014, called for break-even in this quarter (Q1, 17)…year end 2017 was forecast to generate NET INCOME of $147,469 on revenues of $3,425,323 against expenses of $3,277,854.
But this isn’t going to happen…the latest plan, dated two months ago in Nov 2016, calls for 2017 revenues of $3,564,880 and operating expenses of $4,687,681 for a 2017 LOSS of $1,738,026.
Start-ups are fluid and often messy…but this kind of financial swing is hardly the picture of ‘financial independence.’ In under two years, the business plan forecast for 2017 morphed from revenues of $3,425,323 to $3,564,880, or a gain of 4%…ok, seems reasonable – (assuming 2016 is trending to forecast). But forecast costs for 2017 exploded from an original forecast of $3,227,854 to $4,687,681, an increase of 43%. Wow, what happened? Did not the T-Mobile deal greatly reduce the build-out requirements and operational complexity of the system? What’s driving this change?
Let’s look at the new break-even forecast…this is now forecast for 2019. Costs are forecast to rise from $4,687,681 in 2017 to $4,892,646 in 2019, a modest 4%…hmmm, ok…let’s look at revenues. 2019 revenue is forecast to grow to $5,639,440 from 2017’s $3,564,880, a whopping 58% increase while costs only increase 4%…to generate 2019 net income of $33,087.
This is a hockey-stick forecast…such forecasts in young companies very rarely come true…calling a company, whose internal projections call for a loss in excess of $1.7MM this year combined with reliance on hockey-stick forecasting to reach break-even in just two years, ‘financially independent’ – is simply not credible.
But I agree more than I disagree with OPALCO. There is tremendous value to installing internet and smart grid infrastructure and these efforts deserve community support. However I do wish OPALCO would stop self-inflicting harm to their credibility with obvious puffery and non-serious statements. I understand how attractive it is to consider Rock Island’s future financial success as part of the solution to declining utility usage (efficiency, renewables, etc) I simply don’t think it’s going to happen, at least not at the levels of future forecast net income…perhaps it’s time to start looking at Rock Island through the lens of a not-for-profit cost recovery model, more similar to the co-op structure on the utility side…a great starting point would be a more honest conversation with member stakeholders about the challenges to getting to break-even.
In layperson’s opinion – I started up with Rock Island fiber optic about a year ago and it has been absolutely great service and very decent customer service!
I’m still waiting for anything good to happen for me from all of this. I’m a renter whose landlord will not be investing in the fiber so my only hope was the LTE wireless which still isn’t available at my address. I went with T-Mobile last year as my cellular carrier thinking they would have the best coverage because of the deal made between them and Rock Island and all the new towers I was hearing about. It is absolutely the worst in terms of where I get actual service. I don’t even get service at my house. I have clients on Sunset, Raccoon Point, Beach Haven, Grindstone Harbor and Northern Lights Dr and can’t get a signal at any of these places. I had switched carriers so my phone wasn’t a T-Mobile phone but I ended up having to purchase one so I could use the WiFi calling that comes with my plan. I have a T-Mobile Samsung Galaxy Note 4 and can’t make a call on 75% of this island unless I’m connected to WiFi.
Hopefully someday I can get rid of CenturyLink but doesn’t look that way.
Darlene, couple of updates for you. By the end of next week we should be able to serve your home location with LTE assuming you are still in the same spot. This is the good news, the bad news is you have one of the few phones that does not have the ability to access 700Mhz Band 12 (or Extended Range LTE in their lingo). So yes you are not seeing about 50-60% of the coverage on Orcas compared to a phone with to ability. A full list of phones that have this ability can be found here. https://www.spectrumgateway.com/compatible-phones#t-mobile
If you have the ability to trade up I strongly suggest you do as you will be a big difference. TMO only sells phones with this ability since earlier last year I believe.
Some of the areas you mention above (Raccoon Point, Beach Haven, Sunset) we are still working on. We have a solution for the north west side of Orcas moving forward, we are also working on improvements for the lower northern Raccoon point area and have even come up with a solution to reach the furthest sides of the east side of Orcas. Happy to sit down and show the coverage map and how it will evolve as we roll out.