from Jan Kampbell
The blockage that was reported on Orcas Island, Tuesday, November 12, was caused by call volumes exceeding capacity, and Orcas Island customers that tried making calls while we were at 100% were not able to make any calls including 911. We have added additional capacity and will continue to monitor the system closely.
CenturyLink technicians continue to work around the clock in the San Juan Islands to repair the underwater fiber cut. CenturyLink’s priority is and continues to be full restoration of communications as quickly as possible. CenturyLink continues to augment voice and data capacity through alternative communications facilities as fast as they become available in addition to the fiber restoration activities.
As part of CenturyLink’s multi-million dollar repair effort, we have deployed resources from across the state, brought in international experts who initially helped deploy the fiber, leveraged multiple barges and tug boats and have partnered with providers where facilities were available.
About CenturyLink
CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. CenturyLink provides data, voice and managed services in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers for businesses and consumers. The company also offers advanced entertainment services under the CenturyLink® Prism™ TV and DIRECTV brands. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America’s largest corporations. For more information, visit www.centurylink.com.
Dear CL,
I believe I speak for many of your current Orcas customers when I say that while I appreciate the updates on our continuing service woes (Thank You!), I find the italicized promo messages to be beyond objectionable: they are ludicrous. Hello? Can you hear me now?
I agree with Steve…Stop with all the BS about how great you are, CenturyLink because you’re not. Besides the phone situation our DSL has been an atrocity forever. I’m sick of hearing about Bandwidth Exhaustion. You shouldn’t have oversold your product and charge for 10 Mbps or more when we are lucky if we get 2 Mbps.
The phones are out right now. I have no dial tones.
Me again-
I will echo what Steve has written above, and restate my earlier statements regarding the Centurytel tag line on their updates.
Please drop them.
Your disruption of service and inability to maintain a proper redundant system has had serious and expensive ramifications to those of us who depend upon communication to execute business. As we take the hit to our bank accounts for your failures it is hard to continue to swallow your grandiose opinion of your company. I have projects that are now weeks behind and customers that are in the dark – and as I type this message, yet again, I have no cell coverage and no dial tone on my land line.
So please- don’t tell me any more about your “high quality, advanced fiber optic network”.
If these guys are ” a leader in network services ” we can all now understand why South Korean farmers have better connectivity than we do.
And that “multi-million dollar repair effort” seems to be being spent on PR folks to “repair” CenturyLink’s irreparably bad image in the San Juans.
Thank you OPALCO for being there in our time of need and offering your excellent service and infrastructure to get us re-connected when CenturyLink failed.
Amen. And our lines are dead tonight again. But what can we expect for a mere $300/mo.?
A question my husband asked: What will our phone bill look like for this outage period?